Shipping Policy

1. Shipping Destinations

We currently ship to the following regions:

• United States

• Canada

• European Union countries

• United Kingdom

• Australia & New Zealand

• Select countries in Asia

Please note that shipping availability may vary by product and location.

2. Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.

3. Shipping Methods & Delivery Times

Delivery times are estimates only and may vary depending on location and customs processing.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

5. Customs & Import Duties

For international orders, customs fees, duties, or taxes may apply. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

6. Shipping Delays

We are not responsible for delays caused by the shipping carrier, customs, or factors beyond our control (e.g., weather, natural disasters, pandemics). We will do our best to keep you informed of any issues.

7. Address Accuracy

Please ensure your shipping address is complete and correct at the time of purchase. We are not liable for packages lost due to incorrect or incomplete address details.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at:
Email: support@salomon.com

Contact

If you have any questions about your shipment, please contact our customer service team:
Email: support@salomon.com
Phone: +1 (800) 875-2619